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- Foundational understanding of AI and its applications in business, no professional expertise required.
- Willingness to learning about how AI can be integrated intocustomer service practices.
- A curiosity to explore innovative customer service strategiesusing AI tools.
- Good English command of the English language is required for the certification process.
This comprehensive program is designed for Customer Experience professionals, Client Relations officers, Customer Support agents, Service Excellence professionals, Customer Experience Strategists, CX Consultants and the relevant roles that need to enhance overall customer satisfaction and improve service standards, using AI to strengthen client relationships.
1.1 Overview of AI
1.2 Relevance of AI in Customer Service
2.1 Overview of Machine Learning
2.2 Natural Language Processing (NLP)
2.3 Deep Learning and Neural Networks
2.4 AI-Driven Analytics
3.1 Gathering Customer Data
3.2 Data Quality and Integrity
3.3 Analyzing Data for Insights
3.4 Applying Insights to Enhance Customer Service
4.1 AI Solutions for Customer Service
4.2 Integration into Customer Service Systems
4.3 Training and Change Management
4.4 Measuring the Impact of AI on Customer Service
5.1 Using AI to Create Personalized Customer Interactions
5.2 Increasing Service Efficiency with AI
5.3 Case Studies: Successful AI Implementations in Customer Service
6.1 Ethical AI Use in Customer Service
6.2 Building Trust through Transparency
6.3 Compliance with Data Privacy Regulations
7.1 Emerging Trends and Advancements in AI Technologies
7.2 Innovative Use Cases for AI in Customer Service
7.3 Preparing for AI Evolution in Customer Service
7.4 Ethical and Societal Considerations
8.1 Developing Strategic Plan for AI Implementation and Evolution
8.2 Cultivating an AI-Driven Culture
8.3 Overcoming Challenges and Measuring Success
Access to educational material: All Trainees will get access to our LMS platform, where they will have all educational material, videos, blueprints, whitepapers, quizzes, as well as the certification process and the proctoring platform which monitors the exam. That way, they will have instant access to the material and the chance to prepare themselves for the certification process more efficiently.
Certification
The certification process:
Modules: 8
Examination: 1
Number of Questions: 50
Duration: 90 minutes
Passing score: 35/50 or 70%
Format: Online via AI proctoring platform
Question type: Multiple choice/multiple response
All Trainees will get the chance to get certified as an AI+ Customer ServiceTM, after successful completion of the relevant exam, given through a proctoring platform. That way they will earn a Badge for their professional growth in the AI domain.
Upon successful completion of the AI+ Customer ServiceTM certification, participants emerge equipped to revolutionize customer experiences through AI-driven solutions. Mastery of AI introduction, understanding technologies, data collection, and implementation ensure adeptness in optimizing customer interactions. Ethical considerations and strategic planning guarantee trust-building initiatives and future-proofing strategies. With a profound comprehension of the future course of AI in customer service, participants are getting prepared to create tailored AI strategies, positioning their organizations for unparalleled success in the digital age.
Modules: 8
Examination: 1
Number of Questions: 50
Duration: 90 minutes
Passing score: 35/50 or 70%
Format: Online via AI proctoring platform
Question type: Multiple choice/multiple response
All Trainees will get the chance to get certified as an AI+ Customer ServiceTM, after successful completion of the relevant exam, given through a proctoring platform. That way they will earn a Badge for their professional growth in the AI domain.
Upon successful completion of the AI+ Customer ServiceTM certification, participants emerge equipped to revolutionize customer experiences through AI-driven solutions. Mastery of AI introduction, understanding technologies, data collection, and implementation ensure adeptness in optimizing customer interactions. Ethical considerations and strategic planning guarantee trust-building initiatives and future-proofing strategies. With a profound comprehension of the future course of AI in customer service, participants are getting prepared to create tailored AI strategies, positioning their organizations for unparalleled success in the digital age.
Isidoros Sideridis is the CEO and co-founder of Pobuca, which specializes in Customer Experience & Loyalty. He is a technology entrepreneur, almost throughout his career, having founded his own company at the age of 26. He has already received the Microsoft Partner of the Year award twice in 2011 and 2016.
He is an expert in Customer Experience and Go-To-Market technologies helping businesses succeed in the field of sales, marketing and customer service utilizing all digital and physical channels available. In addition, as an AI thought leader he has participated as a speaker at numerous events and conferences. Finally, he maintains the successful newsletter "The Impact of AI" with 3000 subscribers from Greece and abroad. As a Trainer with Athens International College, Isidoros has led numerus projects as an AI Subject Matter Expert, and is a certified AI+ ExecutiveTM Program Trainer.
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