By: Dimitris Dassios, MBA, PMP, PMI/ACP, ITIL Professional, IRCA, DPO, AI+Project ManagerTM Certified Trainer In the evolving landscape of Project Management, Artificial Intelligence (AI) is no longer just an innovative tool—it’s becoming an active and strategic virtual member of the project team. With its advanced capabilities in data analysis, process automation, and predictive insights, AI is fundamentally reshaping
By: Isidoros Sideridis, Pobuca CEO Why Customer Service is now brand strategy Let’s clarify: in 2025, brand reputation lives or dies in customer service. Not marketing. Not a product. Not even pricing. If your support experience is broken, your reputation is damaged. And it doesn’t take much. One ignored email. One lifeless chatbot. One tone-deaf